FAQs - Frequently Asked Questions

What is the shipping time for your products?

We take 2-4 days to process your order and then 7-14 days to deliver.

Do you ship worldwide?
Yes, absolutely. We ship worldwide.

Where do we ship your product(s) from?
Our office is located in Lausanne, Switzerland. Our international warehouses are located in Europe, the USA including China.

Do you provide tracking information?
Please wait 2-3 days after your order has been made to receive a tracking number. Please notify us via email at support@allyciastore.com if you have not received your tracking information after 3 days.

I am missing some items from my order; what happens?
We try to group all orders in one shipment. Sometimes the products may be shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged/defective item. What can I do about it?
We are sorry to hear that. We only replace damaged/defective items. Send us a photo of the damaged item to: support@allyciastore.com before shipping it to us at: {Allyciastore, Avenue des Boveresses 92, Lausanne, Vaud, 1010, Switzerland} for a similar replacement item as soon as possible.

Where are you located?
We are located in Lausanne, Switzerland.

I still haven't received my order. Why is it taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still need help tracking your package or would like to inquire about it, please contact us at the following email address: support@allyciastore.com.

Do you have a refund policy?
We do our best to resolve any issues our customers may have with their purchase. If you would still like to receive a refund on your order, we can, of course, give you a refund as long as the claim is made within 30 days of the order date and the product(s) in question are not on sale (discount), unused and same condition you received it.

For more information, please read more about our return and refund policy on our Return & Refund Policy page.